Effective date: 1 January 2025

Overview

This policy applies to tamper-evident backup audit logs, seal verification sessions, and quarterly log refresh programmes booked through Utility Birch Line.

Deposit refunds

Full refund of deposits when you cancel at least 72 hours before the scheduled visit start time.

Partial refund (50%) when cancellation occurs between 24 and 72 hours before the visit.

No refund for cancellations within 24 hours of the visit or no-shows without prior notice.

Rescheduling

One free reschedule per booking when requested 48 hours or more in advance. Additional reschedules may incur a ₩30,000 administrative fee.

Quarterly Log Refresh programme

After enrolment, the first quarter’s fee is non-refundable once materials are prepared. Remaining quarters may be cancelled with 14 days written notice before the next scheduled visit. Unused quarters are refunded pro rata minus a ₩50,000 early termination fee.

Work already started

If a visit begins and you terminate on site, charges apply for time elapsed and consumables opened (logbook pages, tape rolls, wax sticks). Minimum charge: 50% of quoted visit fee.

Purchased materials

Tamper-evident tape, logbooks, and wax kits opened during a visit are non-refundable. Unopened surplus materials may be returned within 7 days for credit toward a future visit.

Service quality concerns

If documentation errors attributable to our staff occur (incorrect serial numbers, missing photographs), we will correct entries at no charge or refund the affected portion of fees. Contact contact@utilitybirchline.click within 14 days of the visit.

Non-refundable items

Travel surcharges for completed trips, bank vault appointment accompaniment fees paid to third parties, and rush scheduling premiums are non-refundable once incurred.

Refund method

Approved refunds return to the original payment method within 14 business days.

Cancellation by Utility Birch Line

We may cancel due to severe weather or staff illness. You receive a full deposit refund or priority rescheduling at your choice.

Contact for refund requests

Utility Birch Line
Office 10, 57 Demo-gil, Cheongju 00000
Email: contact@utilitybirchline.click
Phone: +82 43 0000 1960

Include your booking date, service type, and reason for the request.